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Layered Pharmacy Leadership

Blogs

  • 3/6/2023

    Newbie to pro: are you good enough at something to need a coach?

    Whether you like it or not, optically you are the expert. Your words and actions drive behaviour change and it is up to you to provide the feedback that allows staff to navigate their own individual mastery curves.
  • 2/28/2023

    Why triathlon makes me a better pharmacist

    To be a better pharmacist, unmask new success by committing to your obsessions and unleashing your inner badass.
  • 2/21/2023

    Pinballs: Do your decisions as a pharmacy boss invite customer agony?

    Decisions are like pinballs. They bring downstream side-effects in both predictable and unpredictable ways. Some pinballs change the internal (staff) environment while others change the external (customer) environment. Great leaders understand the difference and get ahead of them in the right places.
  • 2/13/2023

    Are you the James Bond of pharmacy or just another average labcoat?

    The ‘complete retail pharmacy experience’ has a way of bringing out the pharm-grumpies. But take heart, there is an antidote. Not a pill (or a suppository like you were thinking – yes, you were), but it does involve looking inside and doing a little pharmacist-introspection.
  • 2/6/2023

    Pharmacy leaders build pipelines

    Leaders build pipelines. They manage the future by thinking ahead while still managing the day. They forecast, they calculate, they design without allowing the anxiety of the unknown to take over. Always preparing for the next sequence greatly improves the chances of being ready to capitalize when that sequence happens.
  • 1/31/2023

    3 steps to solving your hiring puzzle

    Solving hiring in pharmacy will first mean finding more candidates without a sizeable investment of our time. We need to automate hiring into a process that isolates precisely what we need, finds more puzzle pieces and brings them through a consistent and well-practised screening-interviewing-placement pipeline.
  • 1/24/2023

    Pharmacists have teleprompters for brains

    Relative to the history of our profession, only more recently have pharmacists been pushed to invent from scratch through prescribing. This is a new mental model, where we use the same analysis but then move on to create the solution instead of select it from what is put in front of us.
  • 1/18/2023

    5 steps to help pharmacists validate negative thoughts and turn them around

    Cognitive Behavioural Therapy (CBT) is something pharmacists recommend. Scientific literature proves its place as a first-line therapy in mental health. The principle is that our thoughts influence our feelings, and our feelings influence our behaviours.
  • 1/9/2023

    Plan your perfect morning before opening the pharmacy

    As pharmacists we can’t live like students in an adult world. We need to invest in life structure because life as a pharmacist is longer than a four-year degree. In order to show up for our patients, staff and business while managing life and family, we need to last. We need to take care of ourselves so that we can take care of others.
  • 12/14/2022

    Where's the green light for predictable pharmacy?

    Your job is to create the systems and structures paired with people and resources that shift the balance of your Rx count as far to the predictable side as possible.
  • 12/7/2022

    Your non-lame pharmacy succession plan

    The right succession plan isolates your strengths and weaknesses, or depth, while putting you in control of your destiny. Since you are in the driver’s seat, you will have confidence in knowing there is a plan that is onto paper and out of your head.
  • 11/30/2022

    Isolating your pharmacy leader identity

    We love superheroes and villains because they are unique in their clear identity. We understand their strengths, their weaknesses and what makes them special. Why should you be any different?
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