Layered Pharmacy Leadership

Blogs

11/23/2022
No longer invisible: shifting from do-er to thinker as a pharmacist
In any given hour the always accessible, no-appointment needed, world’s number one trusted health care provider has phones ringing, patients in the aisles looking for recommendations, patients waiting in the counselling room for vaccines, deliveries arriving.
11/16/2022
Pharmacists are like camels but they can't 'hold it' forever
Yes, without genuine washroom breaks it’s true that pharmacists can hold water like camels, but there is a more important similarity: they can both carry significant loads on their backs.
11/9/2022
Why wearing a labcoat doesn't make you a pharmacy leader
From the first day I became a pharmacy manager 15 years ago now, I wondered what the difference was in flipping my nametag from Pharmacist yesterday to Pharmacy Manager today.
11/2/2022
6 things a pharmacy manager should measure (but usually doesn’t)
Your boss might not make these metrics mandatory but that doesn’t mean they don’t provide insightful data into your store-level operation. Just like individual practitioners, pharmacies themselves have identities. What's yours?
10/26/2022
4 top U-turn decisions pivotal to your pharmacy practice
A U-turn is a manoeuvre to completely change direction. For most decisions in life, changing direction goes without much notice or consequence. Most of life’s day-to-day decisions don’t carry much consequence if we get them wrong. But there are 4 choices that carry much more weight.
10/19/2022
Five top sleep habits for pharmacists and how to win with them
Pharmacists don’t always take their own advice. We counsel on sleep hygiene and appropriate sedative use, then go home and turn on the TV or burn 35 minutes on our phones.
10/12/2022
Pharmacy leaders resemble triathletes in at least 7 ways
The make-up of a triathlete is not all that different from that of a pharmacist. Years of triathlon training and racing have taught me many translatable skills and qualities that have translated into my becoming a better pharmacy leader.
10/5/2022
Sleep on it! Turning it on and off in your pharmacy
Sleep permits the brain to process the day, wipe away the emotional fragility of our interactions and wipe the slate clean. That’s the reason we say ‘sleep on it’ since you will be fresh-minded in the morning to decide.
9/28/2022
Stop setting goals for your pharmacy. Do this instead
We were pushed to set goals as kids. What do you want to be when you grow up? What do you think you can achieve on the exam? Where do you see yourself in 5 years? So, what's the problem with goal-setting?
9/21/2022
Succession planning: Delayed gratification sucks (but it’s so worth it in your pharmacy planning)
As a pharmacy leader your goal should be to have the team deliver greater results after you are gone, demonstrating the power of your leadership in building teams, systems and culture.
9/14/2022
How does a pharmacy rebound from criticism?
When pharmacy staff get angry words from patients, what the pharmacy manager says next means something. Something potentially very important to how the interaction carries on.
9/7/2022
Your pharmacy staff: generalists or specialists?
Like doctors, in pharmacy we have specialists and generalists. I am referring to each of your registered and unregistered staff. The specialists are bone-deep great at a few skills that they have honed over years of experience.