Pharmacy leadership is all about building and maintaining trust
A bane of my existence in an earlier part of my pharmacy career came around prescription transfer coupons. The company I worked for at the time would put coupons in the weekly circular to invite and entice new patients to transfer some (or all) of their prescriptions to our pharmacy. These promotions would have good results to bring new patients to our pharmacy, but we would struggle to keep them. Why do you suppose that was?
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More Blog Posts In This Series
12/16/2024
How do you lead through change in your pharmacy?
Leading through change means inspiring, listening, and securing buy-in from your team. It’s about painting a vision that energizes and equips people to move forward, even when the road is rough.
12/9/2024
As pharmacists, are you open to options?
How many times have you heard someone say, “I’m just a pharmacist,” or “I’m just a technician”? When we define ourselves by limitations, we fail to see the options that could move us forward. It’s almost as if staying stuck feels safer than exploring the unknown.
12/2/2024
How can pharmacists help people say “yes”?
One critical leadership lesson I’ve learned is this: if you want others to confidently follow, you must show them how your vision connects to their success. By addressing concerns, painting a vivid picture of the benefits, and actively listening, I helped my team see the value—and ultimately, say yes. As a result, the profession of pharmacy is better off, and importantly, so is patient care.
