Pharmacy leadership is all about building and maintaining trust
A bane of my existence in an earlier part of my pharmacy career came around prescription transfer coupons. The company I worked for at the time would put coupons in the weekly circular to invite and entice new patients to transfer some (or all) of their prescriptions to our pharmacy. These promotions would have good results to bring new patients to our pharmacy, but we would struggle to keep them. Why do you suppose that was?
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More Blog Posts in This Series
10/22/2024
Recruiting vs. selecting: a leadership lesson for pharmacists
Too often, we “recruit” for our teams and processes. We fill gaps with what's available, sometimes settling for what works “for now.” Maybe we hire a support staff member because we urgently need help, and once the position is filled, we stop thinking about what could be better.
10/15/2024
Every pharmacist has the potential to be a leader
Over the years, it has become increasingly obvious to me that the heart of so many of our struggles as pharmacists comes from a lack of good leadership skills. This is not surprising. There was minimal emphasis on leadership skills during my formal education.
10/8/2024
Recalculating when your pharmacy goes off-course
In 2007, I found myself accepting a promotion to help develop clinical programs for pharmacists across multiple states. But what started as excitement soon turned to concern as it hit me like a ton of bricks that I would now be finding myself in some of the largest cities in North America.