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Dr. John Crosby outlines his strategies when it comes to mentoring doctors on time management

We’ve all been to businesses where employees clearly don’t want to be there. When that happens, customers don’t want to be there either. Customers are perceptive. They can tell when they’re treated like an inconvenience. And you know what? They stop coming back. When customers don’t return, the business fails. It’s that simple. Is it possible to avoid challenging days?

Easy question: what do you make per hour? Another easy question: how many hours would you have to work to buy freedom for something nagging you, that you are not the expert in anyway? By outsourcing, can you create a job for someone else. If so, it’s time to bet on yourself and outsource.

For all the pharmacy techs supporting patients over the holidays, thank you for sacrificing your time.

Leading through change means inspiring, listening, and securing buy-in from your team. It’s about painting a vision that energizes and equips people to move forward, even when the road is rough.

It is much easier to fantasize about the various ways your pharmacy can be successful. We can picture a rising prescription volume, inventing new workflow to get medication reviews done efficiently, conducting a vaccine clinic or implementing robotics for blister packaging. However, the much harder mental exercise is imagining how your pharmacy can fail. It means predicting the unpredictable, without letting it control you.

People make mistakes. For years I made the mistake of having as one of my leadership mantras: "strive for perfection and even if you fail to be perfect, you’ll still get great results.” Thankfully, a few years later, I did away with that expression/expectation. And what made me stop?

Dr. Hector Baillie writes how nowadays, the role of the doctor has become further removed from one-on-one compassionate care.