Diffusing Difficult Patients

The committee ruled that the pharmacist must complete both the 'Managing Conflict when People are Angry' workshop and the college’s Jurisprudence e-learning modules

A brief list of the things patients say that make me very, very nervous

In sensitive patient interactions, too often the physician's comfort is given priority over the patient's. That's not right

Memories of an unforgettable patient

Engaged patients are great, but the ‘entitled’ ones can make a doctor’s work day feel a lot harder