Aim your pharmacy business to get a result
I was working at the pharmacy in Conneaut Lake, Pennsylvania many years ago. We had a brand-new (remodelled) store, and we now had a drive-thru. As we adjusted to life with a drive-thru, I had one technician who struggled to use the comms system at the drive-thru and felt it was more appropriate (and convenient) to try to communicate with our patients and customers THROUGH the glass window. She would literally yell through the glass.
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More Blog Posts in This Series
10/22/2024
Recruiting vs. selecting: a leadership lesson for pharmacists
Too often, we “recruit” for our teams and processes. We fill gaps with what's available, sometimes settling for what works “for now.” Maybe we hire a support staff member because we urgently need help, and once the position is filled, we stop thinking about what could be better.
10/15/2024
Every pharmacist has the potential to be a leader
Over the years, it has become increasingly obvious to me that the heart of so many of our struggles as pharmacists comes from a lack of good leadership skills. This is not surprising. There was minimal emphasis on leadership skills during my formal education.
10/8/2024
Recalculating when your pharmacy goes off-course
In 2007, I found myself accepting a promotion to help develop clinical programs for pharmacists across multiple states. But what started as excitement soon turned to concern as it hit me like a ton of bricks that I would now be finding myself in some of the largest cities in North America.