Aim your pharmacy business to get a result
I was working at the pharmacy in Conneaut Lake, Pennsylvania many years ago. We had a brand-new (remodelled) store, and we now had a drive-thru. As we adjusted to life with a drive-thru, I had one technician who struggled to use the comms system at the drive-thru and felt it was more appropriate (and convenient) to try to communicate with our patients and customers THROUGH the glass window. She would literally yell through the glass.
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More Blog Posts In This Series
12/16/2024
How do you lead through change in your pharmacy?
Leading through change means inspiring, listening, and securing buy-in from your team. It’s about painting a vision that energizes and equips people to move forward, even when the road is rough.
12/9/2024
As pharmacists, are you open to options?
How many times have you heard someone say, “I’m just a pharmacist,” or “I’m just a technician”? When we define ourselves by limitations, we fail to see the options that could move us forward. It’s almost as if staying stuck feels safer than exploring the unknown.
12/2/2024
How can pharmacists help people say “yes”?
One critical leadership lesson I’ve learned is this: if you want others to confidently follow, you must show them how your vision connects to their success. By addressing concerns, painting a vivid picture of the benefits, and actively listening, I helped my team see the value—and ultimately, say yes. As a result, the profession of pharmacy is better off, and importantly, so is patient care.
