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The hope of healthcare – learn to overdeliver
We’ve all been there, haven’t we? Some expectation of time was set and not met. We overpromise and under-deliver. This leads to frustration for the people we serve. In the pharmacy, my default wait time I’d tell patients to fill a prescription was 10 minutes. When I was able to produce the prescription in six minutes, the patient was happy. If I took 12 minutes, the patient was unhappy. -
5 questions to help validate a pharmacist’s negative thoughts
What if you could control the way you felt by controlling the way you thought? Like a remote control for television, our negative thoughts take us to the shows playing in our heads. The good news: we can train our brains to better handle negative thoughts, so we end up watching the shows we want instead of being stuck in a bad movie, too deeply committed to walk away.