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Faster, better, less agonizing: How one college is building a more efficient, less punitive complaints process
Led by complaints director Dr. Dawn Hartfield—whose medical career includes leadership roles in safety and quality improvement—the process overhaul at the College of Physicians and Surgeons of Alberta has significantly cut wait times between complaint and hearing.
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From accumulation to ‘decumulation’: What you need to know about retiring amid diminishing returns
Investors today face retirement in ‘abnormal times’ when fixed-income assets have been at their most volatile in more than century and equities continue to underperform. The right strategy is more important than ever.
