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  • Thick skin: how not to take patient feedback personally

    As part of the duties of being a pharmacist, our job involves helping people when they are not at their best. Empathetically recognizing that they carry burdens with their visits to see us is the first step to being the helper (as bystander) instead of a combatant fighting against them.
    thick skin
  • The pharmacy sale cycle: strategic wealth planning for pharmacist-owners

    Selling a pharmacy business is usually the biggest liquidity event of a pharmacist-owner’s life. Yet, in our experience advising pharmacist-owners, how they will integrate the proceeds of a business sale into their long-term financial planning is often something of a grey area.
    book-cover-pharmacists-guide-selling-business
  • Symptoms of Multiple Sclerosis: Gait

    In this ongoing series, we look at the common signs and symptoms of Multiple Sclerosis—and what to do about them. this time—What is MS gait?
    An older couple, with the woman walking and helping the man who has a cane
  • The hope of healthcare, Part 4 - learning to be the buffalo

    How many of us have encountered situations with patients where we find ourselves dealing with bigger problems because the smaller problems were not addressed earlier? We all have! Medication adherence, complex therapies, opioid use, managing drug interactions, the list can go on and on!
    buffalo
  • When an introvert pretends they're an extrovert

    “You look so comfortable speaking in front of everyone.” If only they knew how much, as an introvert, speaking in public challenges and drains me.
    One green wooden figure among white ones
  • The hope of healthcare, Part 3 – emotional truth in pharmacy

    Emotions have everything to do with leadership! Emotions are the fuel of leadership. And when harnessed correctly, they can advance us a great distance. When we entertain the idea that pharmacy is the hope of healthcare, we must quickly recognize that hope is an emotion.
    a man wearing a suit and tie smiling and looking at the camera
  • Looks aren't everything...but they sure can help sell your pharmacy

    If you are selling your pharmacy business and want to maximize its value on the market, appearances matter. A store that is neat, organized and clean tells prospective buyers not only that they will have to spend less time getting it in working order, but also that you, the seller, have cared for your facilities, kept them in tip-top shape, and put the effort into not leaving a messy headache for the next owner.
    Mike Jaczko and Max Beairsto
  • Demystifying diabetes: an interview with Certified Diabetes Educator Dr. Fairuz Siraj

    In an effort to shed light on some of the most commonly searched questions about diabetes, and to debunk common misconceptions on this topic, I spoke with fellow pharmacist, and Certified Diabetes Educator (CDE), Dr. Fairuz Siraj on the Friendly Pharmacy 5 channel.
    Fairuz and Lindsay
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