Diffusing Difficult Patients

Case report: When the tiger bites

Concern about a spreading rash on his right arm, led a 21-year-old fair-skinned male to seek care from our walk-in clinic recently. He was afraid the rash represented an infection.
How I talk to patients requesting exemption letters

Dr. Adam Chen—who loves to find ways to simplify FPs workload—offers up his thoughts on how to handle patients requesting COVID vaccine and mask exemptions.
Who else – other than FPs – can they blame, Melissa?

Dr. Jabir Jassam was heavily moved by an item from Dr. Melissa Yuan-Innes titled: “Stop blaming family doctors.” Here is his response.
Racist I have been

We all do it. Some of it is unspoken, some of it is spoken, and some of it is action minus.
POLL: Do you charge no-show fees?

With more virtual visits, some doctors say their patients aren't showing up to appointments. Are no-show fees a good way to discourage this behaviour?
Rounds: Top 10 racial microaggressions by patients

We asked doctors about microaggressions relating to race they experience they experience in a healthcare setting.
Racialized healthcare workers claim systemic racism in Montreal health authority

An orderly at one of Montreal's largest health authorities, says some of her white patients aren't shy about being racist toward her, and she says the issue is not being addressed by the administration.
9 ways to turn work into play

Dr. Yu says he tries to remind himself of the following things to increase enjoyment and calm.

Communication breakdown: CPSO blames new tech system for delay in alerting Ottawa physician to death threat