“Valuing [our remuneration] is really important to keep pharmacies sustainable," says Shelita Dattani, senior vice president of pharmacy affairs at the Neighbourhood Pharmacy Association of Canada.
Often when things get challenging, our default is to fall into complaining and negativity. While that might feel satisfying for a moment, it serves no one and can drag down the morale of everyone around us.
Thinking about pharmacy as the balance of taxi and Uber allows the big shifts to organically happen over time. It allows us to maintain the past and build the future while handholding the customer through the changes that affect their pharmacy visit experience.
We are living in a time when health disparities loom large. Community pharmacies have a unique opportunity to serve as pillars of wellness, equity and social innovation.
After sounding the alarm on dishonest practices for more than 15 years, pharmacy groups relieved as FTC report and Congressional hearings rake three top PBMs over the coals and pledge urgent reforms.
