Staying relevant: Pharmacy-Uber versus Pharmacy-Taxi
Thinking about pharmacy as the balance of taxi and Uber allows the big shifts to organically happen over time. It allows us to maintain the past and build the future while handholding the customer through the changes that affect their pharmacy visit experience.
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More Blog Posts in This Series
11/18/2024
Heavy shoulders: owner versus pharmacist duties
Over the past two decades as a pharmacy worker, I have held many jobs, from a 16-year-old cashier who cleaned the toilets to becoming a pharmacy owner, and I have experienced the growing responsibilities in our profession from all vantage points.
11/11/2024
5 tips to deal with pharmacy sick calls
I strongly believe that when we make the decision to hire someone, that person becomes part of the family and needs our support and resources until exiting. The first priority of a leader is to take care of staff, then staff can take care of customers and customers can take care of business.
11/5/2024
How your new pharmacy boss presses a special reset button
A new boss is an opportunity. People on are good behaviour and their minds are sharp. They are energized and observant. They try to make good impressions and become free to give opinions they would not have before. The new boss organically lights up the reset button, now available for the staff to press.
