Jesse McCullough
ARTICLES BY THIS AUTHOR
- 10/21/2024
Recruiting vs. selecting: a leadership lesson for pharmacists
Too often, we “recruit” for our teams and processes. We fill gaps with what's available, sometimes settling for what works “for now.” Maybe we hire a support staff member because we urgently need help, and once the position is filled, we stop thinking about what could be better. - 10/14/2024
Every pharmacist has the potential to be a leader
Over the years, it has become increasingly obvious to me that the heart of so many of our struggles as pharmacists comes from a lack of good leadership skills. This is not surprising. There was minimal emphasis on leadership skills during my formal education. - 10/7/2024
Recalculating when your pharmacy goes off-course
In 2007, I found myself accepting a promotion to help develop clinical programs for pharmacists across multiple states. But what started as excitement soon turned to concern as it hit me like a ton of bricks that I would now be finding myself in some of the largest cities in North America. - 9/30/2024
Compliance or adherence in the world of pharmacy
In the world of medications, we want patients to take their appropriately prescribed medications regularly to obtain the intended benefit. Is this done through compliance or adherence? The intent of the two terms is the same, but the spirit is entirely different. And it’s the spirit that counts in the end when leading patients to take their medications. - 9/26/2024
Are you developing the pharmacy talent around you?
Make no mistake, as leaders, it is important to develop the people around us. This is not limited to support staff. It also includes helping to develop our peers and even the people we report to. When we develop people, we increase the overall capacity of the organization, and we instill an increased feeling of ownership with our team members. - 9/16/2024
What my neighbour’s peach trees can teach us about pharmacy leadership
Earlier in my career, I served on a team that was to develop new revenue streams for our pharmacies. Anything that was not traditional dispensing was labelled “clinical” and given to our team to work through. In those days, we set out to participate in as many of these projects as possible. - 9/9/2024
Pharmacists and Superman have more in common than you think
For decades, pharmacists have been listed among the most trusted professionals. That trust comes from character. It comes from heart. It comes from having access to all sorts of powerful tools (medications) and making sure they are used to their greatest benefit! - 9/2/2024
3 ways pharmacists can leverage charisma to improve their leadership
By developing our charisma as a learned skill, we can have a greater impact on the people we encounter. Given so many of the headwinds that pharmacists face, developing this skill can pay huge dividends. Here are a few ways we can develop our charisma. - 8/26/2024
How your mindset affects your pharmacy performance
Acute and chronic treatments go beyond health conditions. They also apply to many of the activities throughout life. People who bring an acute mentality to their physical fitness will likely not experience the same results as those who bring a chronic mindset to the same situation. How does this relate to pharmacy practice? A prime example is in the area of medication adherence. - 8/19/2024
Aim your pharmacy business to get a result
I was working at the pharmacy in Conneaut Lake, Pennsylvania many years ago. We had a brand-new (remodelled) store, and we now had a drive-thru. As we adjusted to life with a drive-thru, I had one technician who struggled to use the comms system at the drive-thru and felt it was more appropriate (and convenient) to try to communicate with our patients and customers THROUGH the glass window. She would literally yell through the glass.
