Tech Talk: Optimizing Pharmacy Workflow to Improve Efficiency and Patient Safety

The goal of pharmacies is to provide safe and effective health care services to patients in a
timely manner. The best way to accomplish this is with an efficient workflow. Workflow can be
described as the process of dispensing medications—from the point of receiving a prescription
or refill until the medication is released to the patient. With the changing scope of practice,
Canadian pharmacies do more than dispense medications and need to balance dispensing
with additional services. By implementing an efficient workflow and optimizing the role of the
pharmacy technician, pharmacies can help ensure they are safely providing the right care at
the right time.

This course is accredited by CCCEP for 1.5 CEUs; course number CCCEP #1329-2024-3791-I-T

An educational service for Canadian pharmacy technicians brought to you by Teva www.tevacanada.com

Learning Objectives:

After successful completion of this continuing education program, pharmacy technicians
will be able to:
• Recognize the importance of an efficient pharmacy workflow
• Implement steps to improve pharmacy workflow and efficiency
• Discuss the role of pharmacy technicians to optimize workflow and protect patient safety

Course Author: Sarah-Lynn Dunlop, MEd, BA, RPhT