Pharmacy U news

They're worth their weight in gold: those loyal, experienced employees who add so much to your pharmacy's success. They're often the ones who answer customers' questions, find products on the shelf, and help make your pharmacy more than just another drugstore.

To increase or at least maintain profits in a difficult economic environment, business owners must improve positive inputs and reduce the negatives. To manage this dilemma in the best way possible, you can take several measures to optimize the outcome while the business climate goes through a so-called recession.

I have heard some claim that we are now in the Age of Insight. The age where we take the information available to us and then find ways to apply it in such a way as to deliver a benefit. In keeping with the theme of the last several articles, we would call this delivering “value.”

In my experience, so many leaders model their leadership based on how they have been led. This often yields limited results when there is near limitless opportunity around them. And when the “storm” comes along, their business is in serious jeopardy.

Pharmacy U turns 10 this year! Canada's leading event for the pharmacy industry will be in-person once again, on April 2, 2022, at the International Centre. That in itself is cause to celebrate.

Jamie Kellar has devoted much of her professional life to managing individuals with mental illness, as a clinical pharmacist in tertiary mental health facilities, in community pharmacy practice, and as an educator at the University of Toronto.

We have all experienced various aspects of change due to the COVID-19 pandemic. Our lives have altered in ways we had never imagined. Our experience and relationship with our environment have become more tense and cautious. Our faces are half covered to prevent infection and our fear of COVID-19 infection dictates the way we behave. When it comes to business, how has this pandemic changed the pharmacy labour force scene?

What does quality look like in the pharmacy? And how do we lead our team to provide quality service to the patients that we serve? These are questions that I now find quite fascinating, however 15 years ago, I just assumed that I knew what it was.