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What keeps customers coming back to your pharmacy?
The biggest challenge of every retail pharmacy business in today’s hyper-competitive market is finding the right formula to attract customers and keep them. Many businesses believe that the key to success is customer service satisfaction. But just satisfying customers doesn’t cut it anymore. -
Planned and unplanned exits: Beware the 4 Ds!
When your exit plan takes a detour – look out for the 4 Ds. The long-term goal of most pharmacist-owners is retirement. It is the significant component of an exit strategy and the most common reason for selling their pharmacy. But, in the real world, events do not always follow our best-laid plans.