Pharmacist

It is much easier to fantasize about the various ways your pharmacy can be successful. We can picture a rising prescription volume, inventing new workflow to get medication reviews done efficiently, conducting a vaccine clinic or implementing robotics for blister packaging. However, the much harder mental exercise is imagining how your pharmacy can fail. It means predicting the unpredictable, without letting it control you.

People make mistakes. For years I made the mistake of having as one of my leadership mantras: "strive for perfection and even if you fail to be perfect, you’ll still get great results.” Thankfully, a few years later, I did away with that expression/expectation. And what made me stop?