How to manage patient interactions with your pharmacy
When I realized that patients want and expect their medication experts to guide many of their choices, I began putting effort into developing workflow that would reduce the number of times patients visited or called for interactions that did not require the pharmacist.
Register for free access or login.
Canadian Healthcare Network is an independent online community for Canadian healthcare professionals in medicine and pharmacy. It is the online home of the Medical Post and Pharmacy Practice + Business.
Membership is free and allows doctors, pharmacists, nurses and many others to get the latest breaking news, updates on clinical guidelines and read (and even write) commentary from your healthcare peers.
More Blog Posts in This Series
10/28/2024
How to manage the babysitting part of our pharmacy job
Ever find yourself working harder than you need to in the process of buying something for your pharmacy? When choosing a vendor, I have learned that I prefer to do business with those I can communicate with, which is a nice way of saying that I do not have to babysit them.
10/22/2024
Pharmacists, firefighters and architects: which one are you?
The good old pharmacy model saw the pharmacist as the firefighter and the architect, with burnout waiting around the corner. This one-person band put out fires and built buildings. However, since pharmacy is much more complex today, we find that the traditional jack-of-all-trades pharmacist divided into two different people.
10/15/2024
Dealing with the three phases of pharmacist ego
Across years of experience practising pharmacy, a pharmacist may go through a natural incline in ego during a steep initial learning phase, followed by a plateau. Here pharmacists have seen many of the more intense challenges already and the number of new headaches flattens out. Finally, towards approximately the last third of the pharmacists’ career, they begin feeling less driven by ego and let the problems around them simmer or settle.
