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As you look at your pharmacy team, you may see some cups which are half empty as well as some that are half full. You may even see a cup or two that need a good wash. No matter the individual or collective state of your cups, take a moment to "refill the cups" of your team.

Companies need to stop setting service goals and instead strive to solve their operator pain points. In fixing operator problems that unlock services, they will also unlock other aspects of what makes a pharmacy strong, like driving prescription and over-the-counter growth.

Pharmacy owners and aspiring pharmacy owners require a business plan to purchase or expand their businesses or simply to get started. There are a number of important elements pharmacists need to understand to successfully develop and maintain their business plan.

The best gift you can give someone is an idea. Ideas spark hope, motivation and a new beginning. The more ideas we can generate, the greater the opportunity for positive outcomes to occur. The more connections we make between different ideas, the better the potential for greatness.

In one of our pharmacies, we hired someone without pharmacy experience for the front shop. She worked part-time being a secondary student and was quick to learn. She was quiet, listened attentively and absorbed information like a sponge. She quickly grew in proficiency and responsibility.

Today, the best bosses are leaders. They take care of others before themselves and serve those who execute their vision, which was developed from collective opinion. Leaders give others a chance to ask why and explain the reasons for major decisions.

In this ongoing series for pharmacists, Nancy Banoub examines the symptoms of MS, their cause and outlines potential remedial steps that can be taken to help mitigate these symptoms.

Of all the things the boss can provide to a staff there is one critical element that is easy to miss. Aside from the usual – money, time off, benefits, bonuses, training, tools and support – the boss provides something that takes staff through the hard moments and keeps them invested in the job for the long haul.