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  • What does uphill leadership mean to your pharmacy?

    We all want to get to better places, don’t we? What those better places look like will differ from one person to the next. Everyone has uphill dreams. Sadly, though, many have downhill habits that interfere with achieving those dreams. This is where good leadership becomes so valuable. The leader must define where the team is going and then help them get to that place.
    a man wearing a suit and tie smiling and looking at the camera

  • Bye, bye! Exiting a pharmacy employee the right way

    The process of ending someone’s employment is a brutal one for everyone. However, our role is to take ownership of the process and outcome while leading everyone through it with respect and clarity.
    pharmacy staff

  • Riding the wave of public support

    More and more of my non-pharmacy friends, knowing I’m a pharmacist, have excitedly shared their experiences getting prescriptions for minor ailments from pharmacists here in Ontario.
    Linda Prytula wearing glasses

  • 3 ridiculously simple characteristics of great pharmacy hires

    Who knows where your next pharmacy hire will come from? People are our biggest investment yet we have little time to spend on dissecting résumés, making cold calls and conducting lame interviews. Over 15 years of being a pharmacist responsible for building teams, I have come to appreciate three ridiculously simple common traits familiar to the best staff that stuck.
    Pharmacy staff

  • What does the pharmacy business mean to you?

    Pharmacies are MORE than a place where medications are dispensed. But far too many pharmacists are married to a definition like this. When I ask pharmacy students what pharmacists do, I get a response like: “Pharmacists are the medication experts.” That may very well be true. But pharmacists are so much more.
    a man wearing a suit and tie smiling and looking at the camera

  • Multiple Sclerosis symptoms: Dysarthria

    As the latest installment in this continuing series, pharmacist Nancy Banoub examines a symptom of MS that can cause communication difficulties for patients.
    Close up of brown woman with long blonde hair

  • Be the positive voice

    Often when things get challenging, our default is to fall into complaining and negativity. While that might feel satisfying for a moment, it serves no one and can drag down the morale of everyone around us.
    graphic of a woman watering flowers from her head, for positive mindset

  • What hockey taught me about pharmacy leadership

    Leadership skills can be learned. These are skills that anyone and everyone can learn and should learn! These are skills that can reduce or eliminate the problems we face every day in our pharmacy lives. But for the most part we are left to learn the lessons on our own. As a result, we find ourselves playing in a game where we do not know the rules, and we become frustrated.
    hockey closeup
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