Diffusing Difficult Patients

A case at a walk-in illustrates what can happen when an impatient patient seeks multiple opinions over too short a time.

The act of having someone in charge, responsible for the overall pharmacy operation, gives everyone structure, which is a foundational element of humans to build anything. Once this is established, the operators of any dispensary have someone to go to with problems, instead of living in the anxious environment of not knowing if or when their concerns will be resolved.

Educators can challenge students without resorting to intimidation, wrote the authors of an article in the Journal of Hospital Medicine.

We all want to get to better places, don’t we? What those better places look like will differ from one person to the next. Everyone has uphill dreams. Sadly, though, many have downhill habits that interfere with achieving those dreams. This is where good leadership becomes so valuable. The leader must define where the team is going and then help them get to that place.

Being a physician is itself a risk factor for health anxiety. Before I started in medicine, I had the general obliviousness towards health which is the natural state of the average 22-year-old. Soon, however, that vanished.

When a 911 call came in saying a woman in Nashville was experiencing sudden labour, emergency operator Kaitlyn Kramer says her training kicked in as she successfully coached the expectant mom and bystanders through delivering a healthy baby boy.

Who knows where your next pharmacy hire will come from? People are our biggest investment yet we have little time to spend on dissecting résumés, making cold calls and conducting lame interviews. Over 15 years of being a pharmacist responsible for building teams, I have come to appreciate three ridiculously simple common traits familiar to the best staff that stuck.

The study looked at clinician posture at the beside and found that sitting or crouching at a hospitalized patient’s bedside was associated with higher patient satisfaction and trust.

Often when things get challenging, our default is to fall into complaining and negativity. While that might feel satisfying for a moment, it serves no one and can drag down the morale of everyone around us.

How do you nurture gratitude in your patients?